What is the service? Am I eligible?
To whom it may concern for lost certificates of Secondary School to Students who successfully completed Secondary Education: A2, D6, D5, D7 and A3
Department to be approached
Policy, Monitoring & Evaluation Unit/ Upper Secondary Desk and TVET Desk
When can I access the service?
Monday to Thursday: 7:00 am to 5:00 pm
Friday: 7:00 am to 12:00 pm
Time limit to access this service? Or Once a request is made or an application is submitted, how long will it take?
5 working days
What, if any, are the costs for accessing the service?
What documents are required?
• Application letter
• Filled application form
• Certificate of complete identity
• Photocopy of identity card, Certificate of Complete Identity or Judicial declaration as proof of loss of the identity
• Rwanda Revenue Authority receipt
What is the procedure?
Letter addressed to the Minister of Education accompanied in attachment with the documents mentioned above at MINEDUC reception or Central Secretariat
What, if any, other institutions do I need to visit to access the service? (e.g. for payment of service costs or to get additional documents)
• Rwanda Revenue Authority (RRA) for payment
• Administrative Sector for Certificate of Complete Identity or National Public Prosecution Authority
Is there a complaint procedure?
Complaints can be addressed in writing to the Permanent Secretary. Applicant shall be given response in not more than 5 working days; when not satisfied, contact the Minister of State or the Minister of Education
Is there any additional information regarding this service that is useful to know?
Always visit MINEDUC website: www.mineduc.gov.rw for information. For further information call on mobile number +250 0788485808 (Upper Secondary Desk) and +250 0788476378 (TVET Desk) during office hours.
Application form for ‘To Whom It May Concern’
Relevant legal documents
Legal document of the Ministry of Justice to justify change in the names and date of birth of applicant